I'm so embarassed

[forgotten_aria]

warning, this is SUPER boring.

So my phone hasn't been able to send SMSs for forever. It can receive SMSs and MMSs and I just didn't care, since I could always just send as MMSs, but today I get a "well come to mobile AIM" and then a peice of stock spam and the only way to turn off the service is to send an SMS with "out" to moblie-aim. So I poked around the mobile aim sight for an alternative way to shut it off, and it wouldn't let me do anything with out creating a new account with them, which made me annoyed. Why should I have to give them personal information to shut off a service a spammer subscribed me to. So I phoned t-mobile to try to get the SMS problem resolved. However I had to lie to them about what phone I had, since they won't talk to you if you have an unsupported phone. Most of the time this is fine, because it issue isn't related to the phone, but sadly this time it seems to have been, since my sim can send SMSs in my old phone, so I'm feeling shitty that I had to lie and put both me and the tech support people through that ordeal when it seems to be my phone's compatiblity with t-moblie. *grumble* I have a friend who has the same phone which works perfectly with t-mobile, so there is something deeper her. The best guess, irght now, is that my SIM is too od and incompatable with the phone. Sadly there isn't much information on problems caused by old SIMs in new phones. But I'm going to the store tomorrow and asking for a new SIM.

Comments

[nathanjw]

Dunno if this is what is up with yours, but for a while I had my SMS sending messed up because I had , while futzing around, turned on an option to send SMS messages with the GPRS data, and T-Mobile doesn't support that.

[avacon.livejournal.com]

I got the same sort of AIM spam today as well.

I've had very good luck with T-Mobile supporting my unsupported phone.
Someone even spent an hour on the phone searching around Nokia's site
and looking at manuals for me even though I said they shouldn't worry about it,
but it was off-hours. Maybe call at 2am or something and tell them what sort
of phone you have?

Don't fret

[(Anonymous)]

Sometimes it is suitable to tell a partial truth or a modified truth (which may seem like a lie to someone who cares about being transparent and honest) in order to convey the real truth without having to spend a whole long time explaining and being misunderstood. When you know you will meet with preconceptions it is often better for all, and more efficient and effective to give them an understanding, rather than raw data.
An example of a similar situation is the tech support person who says "For that, you'll have to re-install Windows." When you know for a certainty (because you have been analyzing it for hours) that they are wrong, it is more effective to go away for an hour, then say "Well, reinstalling Windows isn't the solution" and let them believe you did, than it is to try to convince them.
Your misdirection was an acceptable way to deal with the unusual situation in light of the extra knowledge you had.
Perhaps when we lie to help someone believe the real truth, it should be considered a meta-truth.