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Mostly just wanted to document this.

One of my mom's good friends needed a new laptop. I had an old one I wasn't using and was having trouble selling, so I decided to ship it to her.

I shipped the laptop at staples with UPS. For some reason when I bought the insurance the shipping price went DOWN.

The laptop arrived with a cracked screen, so I made a insurance claim. At first UPS denied me because the crack is only visible when the screen is on. Once I sent the photo my mother had taken of the damage, they honored my claim. Sadly I insured it less than a replacement would cost.

They shipped it back to the staples I shipped it from and allowed me to pick it up.

Now I have a damaged laptop which I could either try to repair or sell for parts.

Through the whole process, staples was ok, but since they were talking to UPS, communication was poor. For instance UPS came to pick up the laptop so they could inspect it without giving us any warning to prepare the package. Luckily they were nice and came back the next business day.

The whole idea of trying to do something nice and having it become a big pain for my mother stressed me out a lot. At one point she thought that the connection to the screen had come loose and we were debating trying to fix it instead of making a claim, but then she sent me the photos and it was clear there was physical damage.

All and all the whole process was stressful only because of my own mental state. Staples was... fair but could have communicated better and my mother UPS guy was quite nice.

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